Refund policy

At EASVORA, we are committed to providing our customers with a smooth and reliable shopping experience. However, we understand that there may be occasions when you are not completely satisfied with your purchase. This Refund and Returns Policy explains the process for requesting a return or refund for your order.

Refund Eligibility

Refunds are available within 15 days of receiving your item(s).

To qualify for a refund:

  • Items must be unused and in the same condition as received.
  • Items must be returned in their original packaging.
  • Proof of purchase, such as an order confirmation or receipt, is required.

Return Process

Contact Customer Service

To initiate a return, please contact us at:

Email: aroninternational5@gmail.com

Include your order details and the reason for your return request.

Shipping and Handling

Customers are responsible for return shipping costs unless the item received is damaged or defective.

Return Instructions

Return instructions and the return address will be shared by our customer support team after your request has been reviewed.

Damaged or Defective Items

If you receive a damaged or defective product, please contact us within 7 days of delivery.

To help us process your request quickly, please provide:

  • Your order details
  • A clear photo of the damaged or defective item

After verification, we will arrange a replacement or issue a full refund.

Non-Returnable Items

The following items are not eligible for return or refund:

  • Personalized or customized items
  • Gift cards and vouchers
  • Final sale or clearance items

Refund Processing

Once your returned item is received and inspected, we will notify you regarding the approval or rejection of your refund.

Approved Refunds

Approved refunds will be processed within 7–10 business days to the original payment method used during purchase.

Rejected Refunds

If your return does not meet the eligibility criteria, we will notify you via email.

Late or Missing Refunds

If you have not received your refund within the stated timeframe:

  1. Check your bank account again.
  2. Contact your credit card provider or bank, as processing times may vary.
  3. If the issue still persists, contact us at:

Email: aroninternational5@gmail.com